Luxury Watch Repairs Limited (referred to as “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.luxurywatchrepairs.com (the “Site”). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type and version
  • IP address
  • Time zone
  • Information about cookies installed on your device
  • Browsing actions, such as the web pages or products you view, referring websites or search terms, and interactions with the Site

We use the following technologies to collect device information:

  • Cookies: Small data files placed on your device. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
  • Log Files: Track actions on the Site, collecting IP addresses, browser type, internet service provider (ISP), referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files to record browsing behavior on the Site.

1.2 Order Information

When you make or attempt to make a purchase, we collect the following:

  • Name
  • Billing address
  • Shipping address
  • Payment information (e.g., credit/debit card details)
  • Email address
  • Phone number

1.3 Other Information

We may collect additional information when you communicate with us, such as via customer support inquiries or feedback forms.

2. How We Use Your Information

2.1 Fulfilling Orders

We use order information to:

  • Process payments
  • Arrange shipping
  • Provide order confirmations and invoices

2.2 Communication and Marketing

  • To communicate with you about your orders or inquiries
  • To send promotional content, offers, or updates in line with your preferences

2.3 Site Optimization

We use device information to:

  • Monitor for potential risk and fraud (e.g., your IP address)
  • Improve and optimize the Site (e.g., generating analytics about browsing behavior and measuring marketing campaign success)

2.4 Legal Compliance

We may process your personal data to comply with legal obligations, such as record-keeping for tax purposes or responding to lawful requests from authorities.

3. Sharing Your Information

We share your information with trusted third parties to facilitate our operations:

3.1 Service Providers

We may share your information with service or product providers that support our business operations, such as:

  • Information technology service suppliers
  • Logistics and warehousing providers
  • Delivery and shipping providers
  • Fraud prevention organizations
  • Marketing and public relations service providers
  • Market research and analysis providers
  • Data cleansing providers

3.2 Compliance and Legal Obligations

We may share your information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests (e.g., subpoenas, court orders)
  • Protect our legal rights or prevent fraud

3.3 Advertising Partners

We use personal information for targeted advertising. Learn more about how targeted advertising works:

You can opt out of targeted advertising:

Additional opt-out options: Digital Advertising Alliance.

4. Your Rights

4.1 Access, Rectification, and Erasure

If you are a UK or European resident, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal or contractual obligations)

4.2 Data Portability and Restriction

You have the right to:

  • Receive your data in a commonly used, machine-readable format
  • Restrict processing of your data in certain circumstances

4.3 Withdrawing Consent

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise your rights, contact us at info@luxurywatchrepairs.com.

4.4 Complaints

If you believe we have breached data protection laws, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk

5. Data Retention

We retain your order information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Cookies and Tracking Technologies

For more details on cookies and how to manage them, visit www.allaboutcookies.org.

8. Do Not Track Signals

We do not alter our data collection practices in response to “Do Not Track” signals.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For any questions, concerns, or to exercise your rights, please contact us at:

Luxury Watch Repairs Limited
16-18 Hatton Garden
London, EC1N 8AT, United Kingdom
Email: info@luxurywatchrepairs.com

 

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