Frequently Asked Questions

Our team of skilled watchmakers has years of experience and training in repairing and servicing luxury watches, ensuring that your timepiece will be returned to you in pristine condition.


FAQs

You have questions we have answers

Regular servicing is crucial for maintaining the accuracy and value of luxury watches. Our skilled watchmakers disassemble, clean, and inspect each component before replacing any worn or damaged parts with genuine manufacturer parts. Our skilled watchmakers can repair or replace your watch’s movement. Our skilled watchmakers can repair or replace your watch’s movement. .
Regular servicing is crucial for maintaining the accuracy and value of luxury watches. Our skilled watchmakers disassemble, clean, and inspect each component.

 

A service is needed to clean the movement and re-lubricate. This will ensure the expected timekeeping is within normal tolerances and prevent the oils from drying, which can potentially damage the movement. If movement parts become damaged, you may notice the watch loses or gains time, or ultimately completely stops, something we often see with watches that are well overdue for a service. It also allows the seals and gaskets to be replaced so that the watch can remain water resistant where applicable. At Luxury Watch Repairs we provide a two-year warranty as standard following a service.

Every four to five years.

From what we have seen and what I have experienced, the main brands, as a whole, have very good servicing procedures and truly do put the customer first.

However, due to the sheer volume of watches they receive, we are able to typically offer a more appealing turnaround time and ultimately a more personal service. With Luxury Watch Repairs you get the best of both worlds, as we have watchmakers trained by the brands and we use the original parts and tools.

Firstly, original parts – see if the company has access to and uses original parts for the brand in question. Secondly, ensure that the watchmakers have had the appropriate training by the brand to work on your watch. Although many of the movements may be the same, there are significant variations and the finishing and polishing of the case and bracelet must be exactly how the manufacturer intended, which takes significant training in itself. Finally, ask the company to provide you with a full breakdown and quotation for the work required prior to proceeding.

It begins with one of our senior watchmakers carrying out a full diagnostic on the timepiece in order to determine what is required and if there is anything needed in addition to a standard service. This includes a full inspection of the movement, timekeeping tests, and pressure and water resistance tests. We check all aspects, including the bracelet, glass, clasp and more.

Our full service involves dismantling the case, bracelet and movement before the comprehensive cleaning and oiling of the components. We then replace seals and gaskets before reassembly of the dial and watch. It will then undergo full water resistance and pressure tests, as well as a four-day timekeeping test.

It does vary between watches (particularly for chronographs), but our average service on an automatic watch is around £290.

Using an automatic, non-chronograph watch as an example – although movement of the wrist does indeed provide power and reserve to the movement – it is always good to wind it around 25 revolutions every few days – particularly if it is not worn regularly.

For an automatic watch, invest in a watch winder, particularly if you have more than one watch. These replicate the movement of the wrist and will not only help keep the watch on time for when you put it on, but also help keep the movement and oils in good order.

You can order a free, secure, fully tracked & insured (up to £25,000) postage pack, by simply clicking here

Alternatviely, you may bring the watch into any of our locations, which can be found on our locations page of the website.

 

For Rolex watch repairs and servicing, we use factory original parts and provide an extended 3 year warranty.

Our diagnostics and estimate process is entirely free of charge (unless explicitly stated otherwise).

Should you not wish to proceed with the Estimate, you may simply collect the watch from any of our locations, for no charge whatsoever.

Alternatively, we can return the watch via secure, special delivery for £21.60.


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