Frequently Asked Questions for Luxury Watch Repairs

A service is needed to clean the movement and re-lubricate. This will ensure the expected timekeeping is within normal tolerances and prevent the oils from drying, which can potentially damage the movement. If movement parts become damaged, you may notice the watch loses or gains time, or ultimately completely stops, something we often see with watches that are well overdue for a service. It also allows the seals and gaskets to be replaced so that the watch can remain water resistant where applicable. At Luxury Watch Repairs we provide a two-year warranty as standard following a service.

Every four to five years.

From what we have seen and what I have experienced, the main brands, as a whole, have very good servicing procedures and truly do put the customer first.

However, due to the sheer volume of watches they receive, we are able to typically offer a more appealing turnaround time and ultimately a more personal service. With Luxury Watch Repairs you get the best of both worlds, as we have watchmakers trained by the brands and we use the original parts and tools.

Firstly, original parts – see if the company has access to and uses original parts for the brand in question. Secondly, ensure that the watchmakers have had the appropriate training by the brand to work on your watch. Although many of the movements may be the same, there are significant variations and the finishing and polishing of the case and bracelet must be exactly how the manufacturer intended, which takes significant training in itself. Finally, ask the company to provide you with a full breakdown and quotation for the work required prior to proceeding.

It begins with one of our senior watchmakers carrying out a full diagnostic on the timepiece in order to determine what is required and if there is anything needed in addition to a standard service. This includes a full inspection of the movement, timekeeping tests, and pressure and water resistance tests. We check all aspects, including the bracelet, glass, clasp and more.

Our full service involves dismantling the case, bracelet and movement before the comprehensive cleaning and oiling of the components. We then replace seals and gaskets before reassembly of the dial and watch. It will then undergo full water resistance and pressure tests, as well as a four-day timekeeping test.

Many partial repairs are completed on the same day/ whilst you wait. This includes battery replacements, pressure testing and minor bracelet repairs.

Repairs such as a full service or restoration will have a timescale attached to the Estimate. which you will receive following our inspection of the watch.

Certain watches such as vintage models or water damaged movements can take longer, due to the amount of additional work, parts and testing required. For any specific queries regarding timescales, please feel free to reach out to our team!

Using an automatic, non-chronograph watch as an example – although movement of the wrist does indeed provide power and reserve to the movement – it is always good to wind it around 25 revolutions every few days – particularly if it is not worn regularly.

For an automatic watch, invest in a watch winder, particularly if you have more than one watch. These replicate the movement of the wrist and will not only help keep the watch on time for when you put it on, but also help keep the movement and oils in good order.

You can order a free, secure, fully tracked & insured (up to £25,000) postage pack, by simply clicking here

Alternatviely, you may bring the watch into any of our locations, which can be found on our locations page of the website.

For Rolex watch repairs and servicing, we use factory original parts and provide an extended 3 year warranty.

Our diagnostics and estimate process is entirely free of charge (unless explicitly stated otherwise).

Should you not wish to proceed with the Estimate, you may simply collect the watch from any of our locations, for no charge whatsoever.

Alternatively, we can return the watch via secure, special delivery for £21.60.

Rolex, Cartier, Tag Heuer, Breitling, Tudor, IWC, Panerai, Jaeger-Le Coultre and many more!

Our HQ and Main Service Centre at 16-18 Hatton Garden in London is open Monday – Friday between 09.30 – 16.30.

Canary Wharf is oppen Monday – Friday between 09.00 – 17.00.

Harvey Nichols in Manchester is currently open daily between 10.00 – 18.00. However, we are temporarily closed on Thursday and Friday.

No appointment is required at any of our locations and battery replacements and partial repairs can be completed on the same day.

Please note, all locations typically get quite busy between 12.00 – 14.00 so there may be a slight wait. However, we will always do our best to ensure you are seen to without too much of a wait!

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