contact details for customer service

Repair enquiry form

Watch Repair Enquiry Form:

If you’d like to discuss a potential service or repair for your watch, please reach out via the below form.

Name
Brand of watch


Securely send your watch to us

How to get your watch to us

You may order a free, secure postage pack to get your watch to us.


We have 3 service centres in the UK:

Visit us in store

Visit us in store

We have 2 stores / service centre locations in the UK:

  • Head Office & Main Service Centre:

    We’re moving to our new premises

    While we complete our move, we will be operating from secure temporary premises and are temporarily unable to welcome customers in person. All drop-offs and collections will instead be handled securely by insured, tracked post.

    Please be assured that all watches remain fully insured while in our care, including during the move and at our temporary premises.

  • Luxury Watch Repairs: (Temporarily closed) Harvey Nichols, 21 New Cathedral Street, M1 1AN

Contact Secure Postage Pack