As one of Europe’s largest service centres and an authorised Tag Heuer service centre, barely a day goes by without at least one of our Tag Heuer brand trained team being asked anything from: “How should I take care of my Tag Heuer watch?” to “When should I have my Tag Heuer watch serviced?” or “How much does it cost for a Tag Heuer watch service or repair?”
Of course, there isn’t always a right or wrong answer to these questions as it can very much depend on your particular type of watch, its age and the condition it is in.
However, in order to give you just some of the key information you might be looking for, as well as a little more detail about us and our meticulous working practices, we’ve put together some of the most common questions we are asked and the advice we offer our valued Tag Heuer customers here at Luxury Watch Repairs.
Are you authorised by Tag Heuer with a full parts account?
Yes, indeed we are. In fact our service centre has been approved directly by Tag Heuer in order to be awarded with this account. Some of our watchmakers even worked for Tag Heuer prior to joining us at LWR.
This prestigious parts account award is only given to a small number of service centres in the UK and Europe and allows us unrestricted access to original, factory parts.
We are also listed on Omega’s own website as one of their very few, official Level 3 Omega Service Centres/ Boutiques. You can find us on Omega’s website by clicking here
HOW OFTEN SHOULD I SERVICE MY TAG HEUER WATCH?
We recommend that you should service your Tag heuer watch every four to five years in order to ensure the movement oils are lubricated while the seals and gaskets are replaced to ensure the water resistance is retained where applicable.
We like to think it’s the same principle as with a car and servicing your watch regularly will ensure it is functioning at its optimum performance, as expected from a luxury, precision watch.
WHAT’S INVOLVED IN A TAG HEUER WATCH SERVICE?
A luxury watch usually contains over 160 parts, so in order to keep it reacting and performing in peak condition, your watch will require a service every four to five years. At Luxury Watch Repairs, we are solely dedicated to high quality timepieces and our operation is based on ensuring that every watch is reverted back to its showroom functionality and appearance.
Each Tag Heuer service includes the following:
Dismantling of case & bracelet
Dismantling of movement
Ultrasonic & steam cleaning of case and bracelet (where appropriate)
Cleaning of entire movement, re-lubricating of movement and replacement of worn movement parts
Replacement of seals and gaskets
Re-assembly of dial and hands
Re-assembly of watch
Full water resistance & pressure tests
5 day mechanical test
2 Year warranty
HOW LONG DOES A TAG HEUER REPAIR OR SERVICE TAKE?
Something like a simple battery replacement can be carried out the same day while a full service typically takes between three to four weeks, depending on the work that is required and the condition of the watch.
A service on a vintage Heuer watch, for example, could take anything from five to seven weeks and even longer on occasion, dependant on the availability of parts and/or work required.
DO YOU OFFER A SERVICE WARRANTY?
Yes. We offer a two year warranty for each full service that we carry out.
CAN YOU RESTORE OLD AND VINTAGE TAG HEUER WATCHES?
Yes, we certainly can. In fact, we have our own dedicated vintage department which specialises in older Heuer models and are fully aware of the unique issues which come with these classic watches. We even hold a significant amount of movement parts for vintage Heuer watches, which are no longer in production.
DO YOU SERVICE ALL TAG HEUER WATCH MODELS?
Yes, we do service all models though the ones we see on the most regular basis are the Carrera, Aquaracer and Formula 1 models. However, this doesn’t mean that we only specialise in these models and if you have any questions regarding your Tag Heuer watch please don’t hesitate to call our team and speak to one of our friendly advisors.
On rare occasions with particular vintage models, we may need to forward your watch to Tag Heuer's main service centre if it has what is known as a ‘restricted’ caliber which means that only Tag Heuer in Switzerland can carry out this repair.
HOW DO I KEEP MY TAG HEUER WATCH IN ITS BEST CONDITION?
Again, this very much depends on which type of watch you own and the specific movements it contains but we recommend the following is carried out by a specialist Tag Heuer service specialist such as ourselves.
Automatic - service every 4-5 years.
Manual wind - service every 4-5 years.
Quartz (battery) - Maintenance service every 12-18 months for battery replacement and fitting of new seals and gaskets & full service every 4-5 years
Maintenance service for auto/ manual wind watches every 12-18 months (replacement of seals/ gaskets & crown/ winder only)
HOW DO I SEND MY WATCH TO YOU?
Watches can be dropped off at our main service centre in London or at our store in Manchester, which is located on the Ground Floor of Harvey Nichols.
Alternatively, it can be sent by Royal Mail Special Delivery mail using our Free, Secure, Post service, using our pre paid postage pack which is fully tracked and insured to the value of £25,000. This can be ordered from our head office by calling 0207 404 3366
or via our website by clicking here
DO YOU CONFIRM THE QUOTE FOLLOWING INSPECTION OF THE WATCH?
Absolutely and you can be sure we will not proceed with any work without receiving your confirmation to the agreed quote first.
WHAT IF I RECEIVE THE QUOTE AND I CHOOSE NOT TO GO AHEAD. WILL I BE CHARGED A FEE?
All inspections are free of charge. However, if you require the watch to be posted back to you then we do charge £14.40 which covers Special Delivery postage along with detailed tracking and insurance of your watch up to £25,000.
If you have any questions which are not covered here, please feel free to contact our service centre on 0207 404 3366 Monday to Saturday, between 10am and 5pm, and we’ll do our best to help you with your enquiry. Alternatively you can email email@example.com and one of our team will be sure to get back to you.
SOME OF OUR RECENT PRESS
In 2018, we were honoured to be asked by CNN International to visit our main service centre. A mini documentary was made and released across the globe.
A short version of this can be found on CNN's website by clicking here